Bookings can be accepted by email, telephone or fax. Confirmation will be sent by email usually
within 48 hours.
If the booking is less than 12 hours in advance, you should telephone the office to confirm the
booking has been received.
Services will be charged as per quotations provided. If the job changes significantly the quotation will
be recalculated and confirmed with the client.
Waiting time will be charged as per price matrix agreed, after the first 15 minutes of agreed collection
Any parking fees, congestion charge, road tolls, or expenses requested by the client will be added to
the bill at cost, with copy receipts if requested.
A collection permit may be required for our vehicles at Heathrow or Gatwick airports. The office will
confirm with the booking, and any meet and greet service required. There may be an additional
charge for meet/greet service.
Deposits may be requested to secure bookings for popular events and peak seasons. These deposits
will be non-refundable unless another booking has been taken for the same duration.
Cancellation fees will be charged where there is less than 72 hours’ notice unless a deposit has been
paid as per the previous condition above.
For as directed work the fee is 4 hours
Weddings: deposit normally £100 or as stated in the invoice when booking taken
Block bookings (i.e. more than 2 days) 20% of total bill (i.e. normally deposit taken)
Billing and payment:
Invoices will be sent by email or post at the end of the month for services completed, or as arranged
with the client. Please notify the office if you need individual invoices for each job.
Payment is requested 15 days from invoice, unless otherwise agreed. Bank details are detailed on the
invoice for BACS or internet payments.
Credit and debit card transactions are acceptable payment online or by telephone. Receipts for card
payments can be emailed to the client.
All our drivers are CRB checked and licensed for Private Hire work. If you have a complaint about
any driver or their conduct, please write to the office by email or post, where your complaint will be
followed up by the Managing Director of the business.
By law smoking, including any electronic vaping device is not permitted by drivers or passengers in
any of our vehicles.
Passengers maybe held liable for the cost of repairing any damage caused to the vehicles (interior or
exterior). This may include damage through careless operation or spillage of food or drink in the
vehicles. Any additional valet charges maybe added to the invoice accordingly.
All our vehicles are fitted with seatbelts and it is the passenger’s responsibility to ensure they are
worn at all times whilst in the vehicle. Any children under the age of 14 travelling are the
responsibility of the accompanying adults. We welcome parents to put their own baby seats in our
vehicles, which we will take care of until the return journey.
In the event of mechanical breakdown or other extenuating circumstances, NTD reserves the right to
provide a replacement vehicle of similar size and seating capacity to the original booking. Due to the
nature of the exclusivity of the ChauffeurJet vehicles any replacement vehicle may not have the same
interior or include features we provide.
Passengers are at all times entirely responsible for the whereabouts and safekeeping of their luggage
and personal effects. We can accept no liability for loss or damage at any time or under any
All suitcases and luggage must be placed in the boot of the vehicle. Hand luggage may be carried
inside the vehicle if required.
We reserve the right to terminate the service provision at any time if our drivers are subjected to
threatening, abusive, unlawful or inappropriate behaviour or any other circumstances when a
passenger’s conduct may prejudice the safety of themselves or the driver.
Private Hire License and Insurance:
A copy of our license and insurance details are available on request.